If you are not happy with the hair product(s) you have purchased, please contact us directly 210-349-5215 and we will do our best to help you solve any complaints or problems you may have encountered.
Wigs cut and/or colored by a benjamin hairloss may be returned, but all charges for salon cut and color services are non-refundable. Wigs that have been cut by a non-Benjamin Hair Co. stylist, or if you request your wig to be cut by more than 1 inch of its original length, may not be returned.
Custom orders are final sale and may not be returned or exchanged. All custom sizing alterations outside of Benjamin Hair Co. standard sizing, removal of hair and/or wefts and ear-tabs, and other custom cap adjustments, are considered “custom orders”, and may not be refunded, returned or exchanged.
